Inter-cept is a connected, cloud based, enterprise solution that triages accident damaged vehicles at ENOL/FNOL to deliver you the increased revenue and improved customer experience you need today.
Offering dramatic savings in time and money, through its 98% decision making accuracy and speed, Inter-cept reduces process friction and delivers a greatly improved "right first time" customer journey.
By combining decision support technologies and best in class industry data, Inter-cept drives and empowers your call handlers to make better informed decisions, delivering a measurably improved service to your customers and importantly, closes profit gaps.
Created specifically to address the accuracy, cost and communication gaps in the FNOL process, Inter-cept's creative, logical and practical approach overcomes key challenges in claims management both operationally and financially.
8 to 30 times ROI
98% decision making accuracy
Avoids unnecessary mobility and repair costs
Accelerates the FNOL process
Records and analyses data with in-depth reporting for improved financial and management decision making
Reduces customer churn
Extends customer engagement
Delivers automated, real time and accurate customer communication flow
Enables the customer to feel in control and increases confidence
Gives the customer the right information fast
Increases positive customer reviews
Improves brand image and trust
Helps your contact centre agents complete a complex task using layman's terminology
Equips unskilled agents with instant knowledge to produce correct routing decision
Improves NPS scores
Reduces the time to certainty
Reduces inbound and outbound call duration
Reduces/eliminates knowledge training
Inter-cept gives you a powerful, intelligent cloud platform to drive your service and cost reduction to new heights, without comprising customer care or pressurising the contact centre.
Acting as the brains and hub of your entire FNOL/ENOL operations, Inter-cept does the thinking, calculating, analysing, optimisation and in-depth data reporting, to enable a ROI of 8 to 30 times and an enhanced customer experience.
Inter-cept's feature rich platform features: