Achieve Faster, Smarter FNOL Routing
with our Triage Solution, Inter-cept
with our Triage Solution, Inter-cept
Upgrade Your ENOL/FNOL Process with Inter-cept
Inter-cept is a connected, cloud based, enterprise solution that triages accident damaged vehicles at ENOL/FNOL to deliver you the increased revenue and improved customer experience you need today.
Offering dramatic savings in time and money, through its 98% decision making accuracy and speed, Inter-cept reduces process friction and delivers a greatly improved "right first time" customer journey.
By combining decision support technologies and best in class industry data, Inter-cept drives and empowers your call handlers to make better informed decisions, delivering a measurably improved service to your customers and importantly, closes profit gaps.
Created specifically to address the accuracy, cost and communication gaps in the FNOL process, Inter-cept's creative, logical and practical approach overcomes key challenges in claims management both operationally and financially.
ENOL/FNOL in 4 quick steps
Receive routing decisions in minutes with Inter-cept
Everything you need to know about Inter-cept
Intelligent, accurate routing
Delivering 98% decision making accuracy routing your vehicles
- Routing to mobile, fast or fixed site repair operations
- Handle total loss vehicles with Inter-cede, our Claims Settlement solution
Easy to use, minimal training needed
Helps your contact centre agents complete complex tasks using layman's terminology
- Equips unskilled agents with instant knowledge to produce correct routing decision
- Reduces/eliminates knowledge training
- Produces accurate, consistent and repeatable results
Powerful damage inference model
Not all damage is obvious, Inter-cept asks the essential questions to make sure hidden repairs are recognised
Account for all related costs
Ensure all repair costs are accounted for, including the provision of a suitable courtesy car for the entire repair duration
- GTA hire car calculator matching to similar vehicles
Streamline claims processing with seamless integration
Integrate with your systems, pre-populate case details and export data effortlessly
- Quickly deploy with our SDK and API integrations
- Maintain full control with customisable data exports
Total loss claims settlement with Inter-cede
Handle total loss cases with Inter-cede, our claims settlement solution
- Accurate valuations from AutoTrader, Glass's, Percayso, CDL and CAP
- Extensive vehicle history checks
- Backed by supporting evidence from live sales adverts
- Customisable settlement reductions based on your settlement process
Access vehicle damage photo with ERIC
Accelerate claims processing and eliminate uncertainty with access to vehicle damage photos from your customers
- Increase routing accuracy
- An easy to use, guided process ensures you receive the exact photos you need
- No app install needed - works directly in a phone browser
Unlock Even More Benefits with Inter-cept
Inter-cept gives you a powerful, intelligent cloud platform to drive your service and cost reduction to new heights, without comprising customer care or pressurising the contact centre.
Acting as the brains and hub of your entire FNOL/ENOL operations, Inter-cept does the thinking, calculating, analysing, optimisation and in-depth data reporting, to enable a ROI of 8 to 30 times and an enhanced customer experience.
Gain full control over costs and tailor each policy to your needs, whether first-party or third-party
Accurate valuations from AutoTrader, Glass's, Percayso, CDL and CAP
Customise with your own repair network and rules
Why Choose Inter-est
With 25 years experience in Insurtech, you can trust you're in good hands
Since 2000 we have partnered with the motor insurance market to pioneer smarter and more cost-effective methods to accelerate the end-to-end claims management process.
Through our innovative technology solutions, we have a proven track record of:
- Driving Revenue
- Accelerating Claims
- Enabling Collaborative Working
- Eliminating Friction
Security is at the core of everything we do. Our products are designed and delivered to high security standards, ensuring your data remains safe and protected.
Centers
Encryption
Tested
Explore our full suite of product offerings
Our platform offers a comprehensive suite of solutions designed to revolutionise your claims management process, increase efficiency, and boost customer satisfaction.
